Policies and Guaranties
100% Money back guarantee
If you don't like your product, or if you're not 100% satisfied with it - send it back to us and we will refund the money you paid for it. It's as simple as that.Damaged items
If any of the items you purchased was damaged during shipping, we will replace it as soon as possible - for free of course. Please write to us and request a return shipment, if you return items to us in any other way than with the shipping documents that we supply we will not cover your expenses.
Your security and your privacy as a customer
The information you share with us about yourself is a very important part of our business, since we can not fulfil your purchase without it. We want you to know that we are certainly not in the business of selling or sharing it to others.
- All information you share with us is transferred over a secure, encrypted connection.
- We share your name, adress, email and phone number with our courier or postal service, so that they can deliver your order (and get in touch with you if they can't find you). They do not use this information for any other purpose, and they do not transfer it further.
- We do not share your information with anyone else.
- All secure pages are encrypted by SSL (Secure Sockets Layer) technology.
- Payment pages are also protected by 3D-Secure technology.
- We are certified to handle credit card transactions by the "Verified by Visa" program.
- Your credit card information is not stored in any of our systems. All credit card transactions are handled by our payment solutions provider over an encrypted and secure connection.
- You have the full right to, at any time, request to see any information we have about you, and request to have it changed or deleted.
Cookies
We use cookies to give you a better shopping experience. A Cookie is a small, temporary text file that is stored on your computer, and it is used for instance to keep track of what you have in your shopping cart, or if you are signed in as a customer or not. Our webserver sends Cookies automatically, since it is a foundation of modern website technology. You can avoid Cookies by editing your current browser preferences. Your browser can also help you view and delete all Cookies currently stored on your computer. More security
For the absolute best security, make sure you:- Use an updated browser
- Use an anti-virus software with fresh virus definitions at all times.
- Do not share your account information (like login name or password) to anyone.
- If you are on a wireless internet connection, make sure it is encrypted and password-protected
- Change the router password on your home internet router (if you are using one)
- Always sign out from your account, and close the browser window when using a shared or public computer.
Return an item to us
Returning items to us and getting a refund is very easy. You can return any item to us within 21 days from your purchase, the only exception is furniture that is custom made for you. We only require the item to be unused, and with undamaged originial packaging. Take the following steps:- Contact customer service to let them know that you are returning something. You do not have to specify a reason other then that you have changed your mind.
- Pack the item so that it can't be damaged during shipping. This is preferably done with the original packaging material.
- Send your package to:
Scandinavian Brands Online
Västberga Allé 32
Zip-code: SE-12630, City: Hägersten, Stockholm
Country: Sweden - When we receive your package, we will make the refund. You will have your money as soon as possible, no later then 30 days after we received your return.
